At Mavens HQ, your privacy matters. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have — across our HighLevel CRM sub-accounts, automation tools, AI apps, websites, training programs, and other digital products. By using our services, you agree to the practices described below.
Information We Collect
We collect information you provide directly, information generated as you use our services, and information from trusted third parties. This may include:
Account & contact details — name, email address, phone number, business name, and login credentials.
Billing information — payment details processed securely through our payment providers (we do not store full card numbers).
CRM & client data — contacts, leads, messages, and workflow data you and your clients store within HighLevel sub-accounts.
Usage & device data — IP address, browser type, device identifiers, pages viewed, and interactions with our tools and AI apps.
Communications — messages, support tickets, survey responses, and information shared during training or community participation.
How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain your CRM sub-accounts, automations, AI apps, and other services.
Process payments, manage subscriptions, and send billing or account notifications.
Deliver training, mentorship, community access, and customer support.
Improve our products, personalize your experience, and develop new features.
Send service updates and, where permitted, marketing communications you can opt out of at any time.
Detect, prevent, and address fraud, abuse, security, and technical issues.
We and our partners use cookies, pixels, and similar technologies to keep you signed in, remember preferences, analyze traffic, and measure marketing performance.
Essential cookies keep the platform secure and functioning.
Analytics cookies help us understand how our services are used so we can improve them.
Marketing cookies help us deliver and measure relevant campaigns.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how the platform functions.
How We Share Information
We do not sell your personal information. We share it only as needed to run our services or as required by law, including with:
Service providers such as HighLevel (CRM & infrastructure), payment processors, email/SMS providers, and analytics tools that operate on our behalf.
Professional advisors — legal, accounting, and security partners under confidentiality obligations.
Legal & safety authorities when required to comply with law, enforce our agreements, or protect our rights, users, and the public.
Business transfers — in connection with a merger, acquisition, or sale of assets, with notice where required.
Data Storage & Security
We use industry-standard safeguards — including encryption in transit, access controls, and secure infrastructure — to protect your information.
Payment data is handled by PCI-compliant payment processors; we do not store complete card details on our systems.
While we work hard to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Upon account termination, CRM and app data may be removed in accordance with our standard retention schedule.
Your Privacy Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal exceptions.
Object to or restrict certain processing, including direct marketing.
Request a portable copy of your data.
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.
Marketing & Communications
We may send you service-related messages that are necessary to operate your account.
With your permission, we may also send promotional emails, SMS, or other communications about products, offers, and training.
You can opt out of marketing at any time using the unsubscribe link, replying STOP to SMS, or emailing us — this won't affect essential account messages.
Children's Privacy
Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.
International Data Transfers
Mavens HQ operates globally, and your information may be processed and stored in countries other than your own, including where our service providers operate. Where required, we put appropriate safeguards in place to protect your information when it is transferred across borders.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with a revised date. Your continued use of Mavens HQ after updates constitutes acceptance of the revised policy.
Contact Us
For questions or requests regarding this Privacy Policy or your personal information, please contact:
By using Mavens HQ services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here.
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